This form must be completed for every Groupon call. All Groupon calls are handled between 4:30 and 5:30pm.
Any calls regarding Groupon outside of this time must have this form completed. 

​​​​​​​A copy of this form is sent to management who will match the number of completed forms to the number of incoming calls answered.​​​​​​​ This is for training purposes and will help us improve our customer communication and services.

Good morning / afternoon, Lakeside & Brentwood Karting, {YOUR NAME} speaking, may I take your name please?

Thank you, {CUSTOMERS NAME}, before we get started can I take a contact number just in case we get cut off? 

Excellent, how may I help you {CUSTOMERS NAME}

If this call is relating to Groupon.

Thank you for your enquiry, however all of our Groupon enquires are handled between the hours of 4:30pm and 5:30pm. Please may I take your name and number so the team member handling Groupon bookings today can give you a call back during the allocated time.

Note: If you need to ask a staff member a question please make sure you let the customer before putting them on hold

Please associate this call with the circuit the customer was inquiring about.